Return Policy

At ClaspAura, customer satisfaction is important to us. Please read our Return & Cancellation Policy carefully before placing your order.

Order Cancellation

• Orders can be cancelled only before they are shipped.
• Once an order has been dispatched, it cannot be cancelled.
• Order for customised products cannot be cancelled 
• To request a cancellation, please contact us as soon as possible with your order details.

Returns

Returns are accepted ONLY if:

• You receive a damaged product.
• You receive a defective product.
• You receive the wrong item.

To request a return, please contact us within 72 hours of receiving your order and provide:

• Your order number
• Clear photos or videos of the product and packaging
• A brief description of the issue

Requests made after this period may not be eligible for return.

Replacement

Once your request has been reviewed and approved, we will arrange a replacement for the eligible product, subject to product availability. If the same item is unavailable, we may offer an alternative product of equal value or issue a refund at our discretion.

Refunds

If a refund is approved, it will be processed to the original payment method within 7–10 business days after approval. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Non-Returnable Items

The following items are not eligible for return :

• Products damaged due to misuse, improper handling, or normal wear and tear
• Products returned without their original packaging or accessories
• Customised Products



Contact Us

For any questions regarding returns, replacements, or cancellations, please contact us:

ClaspAura

Email: claspaura@gmail.com