Shipping Policy
At ClaspAura, we strive to deliver your favourite jewellery pieces safely and efficiently. This Shipping Policy explains our order processing, delivery timelines and shipping terms.
Order Processing
- Orders are processed within 1–3 business days after successful payment confirmation.
- Once your order has been dispatched, you will receive a shipping confirmation with tracking details (where applicable).
- Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Timeline
- Delivery usually takes 3–7 business days after dispatch, depending on your location and courier service availability.
- Delivery timelines may vary due to unforeseen circumstances such as weather conditions, courier delays, public holidays, or other external factors.
Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
- Any applicable free shipping offers will be mentioned on the website.
Order Tracking
Once your order has been shipped, tracking details will be shared via email, SMS, or WhatsApp (if provided). You can use these details to track your order status.
Address Accuracy
Customers are responsible for providing accurate and complete shipping details at the time of placing an order. ClaspAura will not be responsible for delays or failed deliveries caused due to incorrect or incomplete addresses.
Delayed or Lost Shipments
While we work with reliable courier partners, delivery delays may occur due to circumstances beyond our control. If your order is delayed or appears lost, please contact us and we will assist you in resolving the issue.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery with your order details and clear images/videos of the package and product so we can assist you further.
Contact Us
For any shipping-related queries, please contact:
ClaspAura
Email: claspaura@gmail.com